Refund policy

RETURN & EXCHANGE POLICY

We want you to love your purchase! If you're not completely satisfied, we offer returns and exchanges within 30 days of delivery.

ELIGIBILITY FOR RETURNS
✓ Items must be unworn, unwashed, and in original condition
✓ All original tags and packaging must be attached
✓ Hygiene seals must be intact and unbroken
✓ Items must be returned within 30 days of delivery

FINAL SALE ITEMS (Non-Returnable)
✗ Items with broken hygiene seals or removed tags
✗ Worn, washed, or altered items
✗ Items marked as "Final Sale" at checkout
✗ Discounted items over 50% off (unless defective)

HOW TO INITIATE A RETURN
1. Contact us at [your email] within 30 days of delivery
2. Include your order number and reason for return
3. We'll provide return instructions and address
4. Ship items back in original packaging

REFUNDS & EXCHANGES
• Refunds processed within 5-7 business days after we receive your return
• Original shipping costs are non-refundable
• Customer pays return shipping unless item is defective
• Exchanges: We'll cover shipping on replacement items

DEFECTIVE OR INCORRECT ITEMS
If you receive a defective or incorrect item, contact us immediately. We'll provide a prepaid return label and send a replacement at no cost to you.

For hygiene and safety reasons, all intimate apparel sales are subject to these conditions. Thank you for understanding!